1. Introduction

Eagle CCTV Enterprises (“we”, “our”, “us”) respects your privacy. This policy describes what type of information we collect from customers and how that information is used. By contacting us or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information when you call, WhatsApp, submit a form or talk to us in person:

• Name
• Mobile number and optional alternate contact number
• Service location / address (flat, building, area)
• Basic details about your CCTV requirement or existing system
• Email address, only if you choose to share it

3. How We Use Your Information

Your information is used only for:

• Understanding your CCTV requirement
• Scheduling site visits and service appointments
• Sharing quotations and service-related communication
• Providing support for ongoing AMC or repair work

We do not sell your data to any third party.

4. WhatsApp and Phone Communication

Many customers prefer contacting us on WhatsApp or phone. When you message us on WhatsApp or call us, your number is used only to:

• Respond to your queries
• Share photos/videos of camera views or wiring if required
• Update you about service status or appointment timing

Your chats with us remain between you and Eagle CCTV Enterprises, subject to WhatsApp’s own privacy policy.

5. Website Forms

If you submit your details through the enquiry form on our website, the information is sent to us securely and is used only to contact you back regarding your CCTV requirement.

6. Cookies and Analytics

At present, our website is simple and may not actively use advanced analytics or cookies beyond what is required for basic functioning and hosting. If we add analytics (for example, Google Analytics) in the future, it will be used only to understand general website traffic and improve our services.

7. Data Sharing

We may share your contact details internally with technicians who are assigned to visit your location. We do not share your information with unrelated third-party marketing companies.

8. Data Retention

We keep basic customer details such as name, contact number, service history and AMC status for record and future support. You can request us to update or delete your details from our records by contacting us.

9. Security

We take reasonable steps to keep your information secure. However, no data transmission or storage is 100% secure, so we cannot guarantee absolute security of information shared over phone, WhatsApp or internet.

10. Third-Party Links

Our website or communication may contain links to third-party services (for example, map links or product sites). We are not responsible for the privacy practices of those external websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is used, you can contact us at:

Eagle CCTV Enterprises
Phone: +91 89766 43611
Email: eaglecctventerprises@gmail.com
Service Areas: Kharghar, Belapur, Panvel (Navi Mumbai)